Privacy Policy

This Privacy Notice describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services, including when you:

• Visit our website at https://loadcompanion.com or any website of ours that links to this Privacy Notice
• Use LoadCompanion. LoadCompanion is a tool for freight dispatchers and carriers that reads load details from supported load boards, calculates rates, and helps compose and send booking emails to streamline the load booking workflow. It is available as a website (loadcompanion.com), a web application (webapp.loadcompanion.com), and a Chrome browser extension.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics below.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
• How do you exercise your rights? The easiest way to exercise your rights is by visiting https://loadcompanion.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

• names
• email addresses
• usernames
• passwords
• contact or authentication data
• company and dispatcher details (e.g., carrier/dispatch company name and related business information)

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Third-Party Login Data. We may provide you with the option to register using your existing Google or Microsoft account. If you choose to register in this way, we will collect certain profile information from that provider, as described in the section called "How Do We Handle Third-Party Logins?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

We use only essential cookies — for authentication, session management, and security (including security cookies set by our content delivery network provider). We do not use advertising, analytics, or cross-site tracking cookies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To send you marketing and promotional communications, such as product updates, new feature announcements, and offers related to the Services. You can opt out of these communications at any time by clicking the unsubscribe link in any such email or by contacting us at [email protected]; opting out does not affect service-related administrative emails.
• To fulfill and manage your orders.
• To protect our Services, including fraud monitoring and prevention.
• To save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On To Process Your Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, this section applies to you. The GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following:

• Consent. You can withdraw your consent at any time.
• Performance of a Contract. To fulfill our contractual obligations to you.
• Legitimate Interests, for example to diagnose problems and/or prevent fraudulent activities.
• Legal Obligations.
• Vital Interests.

4. When And With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We have contracts in place with our third parties, which are designed to help safeguard your personal information. The third parties we may share personal information with are as follows:

• Cloud Computing Services: Amazon Web Services (AWS)
• Communicate and Chat with Users: Google (Gmail API — sending emails you initiate) and Microsoft (Outlook Mail.Send — sending emails you initiate)
• Invoice and Billing: Stripe
• User Account Registration and Authentication: Microsoft account and Google Sign-In

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do We Use Cookies And Other Tracking Technologies?

In Short: We use essential cookies only. We do not use advertising or tracking cookies.

We use cookies solely for authentication, session management, and security, including security-related cookies set by our content delivery network provider. We do not use cookies for advertising, analytics, or cross-site tracking. You can configure your browser to refuse cookies, but signed-in portions of the Services may not function properly.

6. How Do We Handle Third-Party Logins?

In Short: If you choose to register or log in using your Google or Microsoft account, we receive certain profile information about you.

Where you choose to register or log in using a third-party account (Google or Microsoft), we will receive certain profile information from that provider, which may include your name, email address, and profile picture. We will use this information only for the purposes described in this Privacy Notice. We do not control, and are not responsible for, other uses of your personal information by Google or Microsoft.

7. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. Your information may be transferred to, stored by, and processed by us and the third parties with whom we share it, including facilities in the United States and other countries. If you are located outside the United States, please be aware that your information will be processed in the United States, where data protection laws may differ from those of your jurisdiction. We take steps to ensure your personal information receives an adequate level of protection consistent with this Privacy Notice wherever it is processed.

8. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We keep your personal information for as long as your account exists. If your subscription lapses or is canceled, we retain your account information so that you can return and reactivate your account without losing your data. If you submit a verified request to delete your personal information (see Sections 11, 13, and 18), we will delete or anonymize it within forty-five (45) days, except where retention is required by law (such as tax, accounting, or fraud-prevention purposes) or where it persists briefly in encrypted backups pending deletion.

9. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

10. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

11. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions such as the EEA, UK, and Switzerland, you have rights that allow you greater access to and control over your personal information.

In some regions you have certain rights under applicable data protection laws, including the right to request access, rectification or erasure, restriction of processing, data portability, and to object to processing.

How to contact us:

• Online: https://loadcompanion.com/contact
• Email: [email protected]

Withdrawing your consent: You have the right to withdraw your consent at any time.

Account Information: To review or change the information in your account or terminate your account, you can log in to your account settings and update your user account, or contact us using the contact information provided.

If you have questions or comments about your privacy rights, you may email us at [email protected].

12. Controls For Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

13. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information.

Categories of Personal Information We Collect

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A - Retained as described in Section 8
• Category B - Retained as described in Section 8
• Category D - Retained as described in Section 8
• Category F - Retained as described in Section 8
• Category I - Retained as described in Section 8

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed categories A, B, D, F, and I to third parties for a business or commercial purpose in the preceding twelve (12) months.

Your Rights

You have rights under certain US state data protection laws, including the right to know, access, correct, delete, obtain a copy, non-discrimination, and to opt out of targeted advertising, sale, or profiling.

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://loadcompanion.com/contact, or by emailing us at [email protected].

Appeals

If we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected].

California "Shine The Light" Law

California Civil Code Section 1798.83 permits our users who are California residents to request, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes.

14. Chrome Extension And Load Board Data

The LoadCompanion extension reads load details displayed on supported load boards (such as DAT One and Sylectus) — including origin, destination, rate, equipment type, and broker contact information — solely to populate emails, calculate rates, and streamline booking. This data is processed in your browser and is transmitted to our servers only when you take an action such as saving a load or sending an email.

15. Google API Services (Limited Use)

LoadCompanion's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request the gmail.send scope solely to send emails you compose or explicitly initiate. We do not use Google user data for advertising, do not sell it, and do not permit human access except with your consent, for security purposes, or as required by law. You can revoke access at any time at myaccount.google.com/permissions. The same principles apply to the Microsoft Mail.Send permission, revocable via your Microsoft account settings.

16. Do We Make Updates To This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

17. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected].

Refined Innovators LLC (doing business as LoadCompanion)
United States

18. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://loadcompanion.com/contact.